Donna is fantastic at what she does! So easy to talk to, explains everything you need to know, is super efficient. Highly recommend Donna.
My partner and I had Donna attend to our conveyancing needs for our first home. All was made clear throughout the process and Donna is extremely thorough, responsive and professional going above and beyond. Thanks again foryour work and great experience Donna. Highly recommended
As a first time home buyer, I was overwhelmed with the process and wanted to engage with a conveyancer early on. Mornington came highly recommended by a friend and given the number of positive reviews on google, I thought that I would receive the same service. In my opinion, that was not the case as: - I didn’t find the process easy. Throughout the process, I dealt with various people. I got so confused that I had to ask to whom I needed to direct my queries to. - It wasn’t convenient, either. Received requests to call back despite expressing my preference for email. Also, all the time wasted finding a place to print, printing and uploading documents.. is there no easier way to verify information? - The whole experience made me feel.. like I’m just another number. The care factor wasn’t delivered consistently. Multiple people handling the matter probably meant to be efficient but it ended up being confusing and there was lack of accountability when a key element ended up being missed in the contract, hence, rendering one of my conditions null. Was the onus on me to read and understand the contract? I’m not a subject matter expert in this area so when outsourcing this service, I expected the contract to be reviewed and receive guidance on the process - not dealing with the possibility of additional costs. Is that not the norm? I wanted to feel elated of having a property under my name but.. that wasn’t the case for me.